FAQ

Ordering online

Do I need to create an account to order online?

No. Creating an account allows you to save multiple addresses and access your order history, but if you want to proceed as a guest, you may do so!

Are products guaranteed to be in stock?

Some models, sizes or colours may not be available from time to time, and their availability may change without notice. If ever you order an item that is no longer in stock, we will notify you by email and immediately refund the transaction.

Are all orders final?

Orders are final thirty (30) days after the original transaction. We send a detailed order confirmation by email after each transaction. If you notice any errors in your order, you have thirty (30) days to contact a customer service representative at 1-877-683-0436 or by email at [email protected] to inform them of any inaccuracies.

Can I track my order?

Absolutely! Simply use our Track My Order tool to get an update on your package at any time.

Shipping

What are your standard shipping rates?

We offer free shipping on all orders of $198 or more, before taxes and after applied discounts. For all other orders, there is a $5 flat rate for standard shipping.

Can I get express shipping?

Due to the shipping delays experienced by Canada Post, we have temporarily disabled our Express shipping option.

Do you ship internationally?

We currently ship within Canada only.

How can I modify the delivery address on my order?

We send a detailed order confirmation by email after each transaction. If you notice any errors or would like to make any changes to your order, please contact a customer service representative at 1-877-683-0436 or by email at [email protected].

How long does it take for an item to get shipped?

Standard shipping takes an estimated 5-7 business days to arrive. For an additional fee, you can select accelerated shipping and receive your item within 3-5 business days.

Returning an item

How should I proceed to return an item?

You can return an item within 30 days of the purchase with the original receipt using one of the following methods:

In-store returns

All items can be returned for free at any of our locations. Please ensure that returned items are not damaged and are still in their original packaging.

Returns by mail

To return merchandise, securely pack all items to be returned using the original packaging to protect shoe boxes from labels and tape. Affix the Canada Post label on the parcel, covering up any previous delivery address and barcode. Take the parcel to your nearest post office for delivery. No postage necessary. $5 flat fee for returns sent by mail will be deducted from the amount to be reimbursed.

Note: Shipping fees are not reimbursed for returns.

How long do I have to return an item?

Online purchase

Thirty (30) days from the original transaction date as indicated on the invoice.

In-store purchase
  • Regular- priced merchandise:Within 15 days of purchase
  • Sale and discounted merchandise:Within 7 days of purchase

Can I get reimbursed in cash?

No. Returned items can only be reimbursed via the same credit card used to process the original transaction.

Can I return an item in store?

Yes. We only ask that all items be returned unworn and in their original packaging with a copy of the invoice.

What are the shipping costs to return an item?

There is a $5 flat fee for all returns sent by mail. However, items can be returned in-store for free.

How do I get an approval to return an item?

You can get an approval to return an item by contacting customer service either by email at [email protected], or by phone at 1-877-683-0436. Please provide all of the following information in order to get approved:

- Your invoice number
- Name of item purchased
- Reason for your return

Payment & security

What are the accepted payment methods?

Visa, Visa Debit, Mastercard, Mastercard Debit, Discover and American Express.
 

Can I make an online purchase with a gift card that was bought in-store?

No. Presently, gift cards can only be used in-store.

How do I apply a promo code to my order while making a purchase?

There is an area dedicated to promo codes in your shopping cart. Simply type the promo code or copy & paste it into the designated area and click "APPLY".

Will taxes be added to my order?

Yes. Taxes are added during checkout.

Other

How can I get additional assistance?

Simply contact a customer service representative at 1-877-683-0436 or by email at [email protected] for any other questions or assistance needed.

Are all products available at your locations also available online?

No. Certain products that are available in-store are not offered online.

How do I unsubscribe from your emailing list?

You may unsubscribe from our mailing list at any time by clicking on the "unsubscribe" link provided at the bottom of each e-newsletter we send.