FAQ

Ordering online

Do I need to create an account to order online?

No. Creating an account allows you to save multiple addresses and access your order history, but if you want to proceed as a guest, you may do so!

Are products guaranteed to be in stock?

Some models, sizes or colours may not be available from time to time, and their availability may change without notice. If ever you order an item that is no longer in stock, we will notify you by email and immediately refund the transaction.

Are all orders final?

Orders are final thirty (30) days after the original transaction. We send a detailed order confirmation by email after each transaction. If you notice any errors in your order, you have thirty (30) days to contact a customer service representative at 1-877-683-0436 or by email at [email protected] to inform them of any inaccuracies.

Can I track my order?

Absolutely! Simply use our Track My Order tool to get an update on your package at any time.

Returning an item

Can I get reimbursed in cash?

No. Returned items can only be reimbursed via the same credit card used to process the original transaction.

What are the shipping costs to return an item?

There is a $5 flat fee for all returns sent by mail. However, items can be returned in-store for free.

How should I proceed to return an item?

You can return an item using one of the following methods:

FREE In-store Returns

All items can be returned for free at any of our locations. Please ensure that returned items are not damaged and are still in their original packaging. All items must be returned within 30 days of the purchase with the original receipts.

$5 Flat Fee (Plus Sending Fees) By Mail

To return an item by mail, simply contact a customer representative by email at [email protected] or by phone at 1-877-683-0436 and provide them with the following information:

- Your invoice number
- Name of item purchased
- Reason for your return

Customer service will then either contact you (by email) to send you a label to append to the package when you send the return, or they will supply you with a confirmation number (by phone) to send it from the post office.

Note: Shipping fees are not reimbursed for returns.

How long do I have to return an item?

Online purchase

Thirty (30) days from the original transaction date as indicated on the invoice.

In-store purchase
  • Regular- priced merchandise:Within 15 days of purchase
  • Sale and discounted merchandise:Within 7 days of purchase

Can I return an item in store?

Yes. We only ask that all items be returned unworn and in their original packaging with a copy of the invoice.

How do I get an approval to return an item?

You can get an approval to return an item by contacting customer service either by email at [email protected], or by phone at 1-877-683-0436. Please provide all of the following information in order to get approved:

- Your invoice number
- Name of item purchased
- Reason for your return

Shipping

What are your standard shipping rates?

We offer free shipping on all orders of $198 or more, before taxes and after applied discounts. For all other orders, there is a $5 flat rate for standard shipping.

Can I get express shipping?

Yes. You may select Express Shipping for only $10.

Do you ship internationally?

We currently ship within Canada only.

How can I modify the delivery address on my order?

We send a detailed order confirmation by email after each transaction. If you notice any errors or would like to make any changes to your order, please contact a customer service representative at 1-877-683-0436 or by email at [email protected].

How long does it take for an item to get shipped?

Standard shipping takes an estimated 5-7 business days to arrive. For an additional fee, you can select accelerated shipping and receive your item within 3-5 business days.

Payment & security

What are the accepted payment methods?

Visa, Visa Debit, Mastercard, Mastercard Debit, Discover and American Express.
 

Can I make an online purchase with a gift card that was bought in-store?

No. Presently, gift cards can only be used in-store.

How do I apply a promo code to my order while making a purchase?

There is an area dedicated to promo codes in your shopping cart. Simply type the promo code or copy & paste it into the designated area and click "APPLY".

Will taxes be added to my order?

Yes. Taxes are added during checkout.

Other

How do I unsubscribe from your emailing list?

You may unsubscribe from our mailing list at any time by clicking on the "unsubscribe" link provided at the bottom of each e-newsletter we send.

How can I get additional assistance?

Simply contact a customer service representative at 1-877-683-0436 or by email at [email protected] for any other questions or assistance needed.

Are all products available at your locations also available online?

No. Certain products that are available in-store are not offered online.