Return Policy

Online purchases                                              

You have 30 days to return your merchandise, including for clearance items.

Except as provided hereunder, we will happily refund, and through the original method of payment, all unworn merchandise, in mint condition and in its original box, upon remittance of the original purchase invoice, either by mail or at the Jean-Paul Fortin store of your choice.

In-store returns 

Free.
COVID-19: We will offer an extra 30 days to return or exchange purchases in-store once our stores reopen.

Returns by mail

$5 Flat fee.
COVID-19: As we take extra precautions to keep our team safe, it may take us slightly longer than usual to issue your refunds. We appreciate your patience during this time.

  • To return merchandise, securely pack all items to be returned using the original packaging to protect shoe boxes from labels and tape.
  • Affix the Canada Post label on the parcel, covering up any previous delivery address and barcode. 
  • Take the parcel to your nearest post office for delivery. No postage necessary.

NOTE: Initial shipping fees are not reimbursed for returns, and the $5 flat fee for returns sent by mail will be deducted from the amount to be reimbursed.

In-store purchases

We will happily refund to the original method of payment all unworn merchandise, in new condition, in its original packaging and with a valid receipt.

Regular-priced merchandise

Within 15 days of purchase.

Sale and discounted merchandise

 Within 7 days of purchase.*
*Restrictions: Final sale on all merchandise sold at 50% OFF or greater.